Depending on the items and location, your order will ship via Australia Post, ASCAP or Allied.

Unfortunately, no. This is something that we are looking to offer in the future.

We do not offer free shipping because the reality is, free shipping isn’t free. The cost of free shipping is often included directly into the cost of the product itself. We will always do our best to ensure we can help our customers save when they purchase with Tasman Eco.

For products in-stock, they are immediately transferred to our warehouse for processing and once your stock is ready-to-ship, you will receive your tracking details via email. 

If a product is out-of-stock or if your order has been pre-ordered, our team will give you an estimate on when your product is expected to arrive at our warehouse and when it is expected to leave the warehouse. 

Australia Post: 5-10 business days. 

ASCAP: 5-7 business days (Sydney Metro), 10-14 business days (Metro Melbourne), 10-14 business days (QLD and SA Metro), 

Allied: 5-10 business days. 

If you have ordered multiple items, your packages may arrive on separate delivery days. Unfortunately, this is out of our control. You can refer to your tracking for the most up to date delivery estimate. 

Yes, if the item you’ve ordered is under 30cm, we are able to ship to a PO Box.

Unfortunately no, we currently do not ship internationally.

We currently ship to metro NSW, VIC, ACT, QLD and SA. If you are outside of these areas and interested in purchasing our product you can get in touch with our team to source a shipping quote for you.

If you are not at home to receive your delivery and there is no safe place to leave your delivery, our delivery partner will be in contact with you to arrange an alternative time to deliver your order.

Tasman Eco is focused on ensuring that buying nursery furniture online is an easy process, we do our best to make sure the returns process is also.

For all nursery furniture purchases we offer returns within 30 days of delivery. Customers will need to cover the cost of shipping and have the items in their original packaging and condition, essentially they need to be returned as they were shipped.

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. 

If you notice that an item is damaged after it has been delivered to you, please take photos or video showing the damage and contact us as soon as possible.

Send us an email and include the following information; 

• The name, used on the order;
• The original order number;
• The name(s) of the product(s) ordered you want to return;
• The reason(s) for your return;
• A description of the issue/reason for return;
• Photos and/or video that allows us to see the issue with your product.

If you have noticed the product is faulty while assembling your product, do not continue or begin assembling the product. Tasman Eco will not be liable to provide any form of compensation/reimbursement for any additional hardware, panels or tools purchased to complete the assembly.

You must hold onto all packaging until any issues associated with faulty or damaged products are resolved. Our shipping partners are unable to collect fully or partly assembled products. Any loose products not in their protective packaging and original box will be rejected by the courier. 

We don’t accept exchanges, however if looking to change an item, we will need to first process it as a refund and then have you order your desired item.

The cost of a return will be dependent on the return. If it is a change of mind return, this will be a cost to the customer and they will need to arrange the return themselves. If the product is not as advertised or there are defects with the product, contact our team and we will be able to assist in arranging a return or an alternative solution if there is one.

If your refund is being processed, it will normally take between 7-14 business days for the money to be back in your account, dependent on the individual bank and method of payment.