Shipping policy

Shipping Policy

Processing & Dispatch

• Orders are typically processed and dispatched within 1–3 business days after payment has cleared.

• Customers will receive a tracking number once their order has shipped.

Delivery Timeframes

• Delivery times vary depending on your location:

  • Metro areas: usually 3–7 business days.

  • Regional or remote areas: may take longer depending on courier schedules.

Delivery Service

• Deliveries are made using reliable courier partners.

• All orders are sent with tracking and delivery confirmation.

• Couriers are unable to deliver to PO Boxes or parcel lockers.

Shipping Costs

• Shipping fees are calculated at checkout and depend on the size, weight, and delivery address of your order.

Receiving Deliveries

• It is the customer’s responsibility to ensure someone is available to accept the delivery.

• If the courier is unable to deliver, a redelivery fee may apply.

• Please inspect goods upon delivery. If there are visible damages, refuse the delivery, document the issue with photos or video, and notify us immediately.

Packaging & Handling

• All items are shipped in their original protective packaging.

• Please retain packaging in case a return or claim is required, as couriers may refuse pickup without it.