Refund policy

Name: Seena Living
Address: 580 Hume Highway, Casula, NSW, 2170, AU

You may return nursery furniture purchases within 30 days of delivery.
The customer is responsible for the return shipping cost.
Returned items must be in their original packaging and condition, exactly as they were delivered. Tasman Eco

If your item arrives visibly damaged, please take photos or video, refuse delivery, and contact us immediately. Tasman Eco
If you discover damage after delivery, take photos or video highlighting the issue and contact our team as soon as possible. Tasman Eco
Please retain all packaging until any issues are fully resolved. Couriers may refuse packages not in their original protective packaging or those that are partly or fully assembled. Tasman Eco

Do not assemble the item if it is faulty or damaged. While assembly is incomplete, potential claims remain intact. Seena (Tasman Eco) will not accept liability for extra components or tools purchased after attempting assembly. Tasman Eco

Unfortunately, exchanges are not accepted. If you wish to change an item, a refund must be processed first, followed by placing a new order for the desired item. Tasman Eco

Refunds typically take 7–14 business days to appear in your account, depending on your bank and payment method. Tasman Eco